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FAQ


How can I get help, submit a bug, or suggest a feature?

There are a few avenues to get in touch with us and others in the community for help.

To log a bug or request a feature, submit a Support ticket (support@coralproject.net) and someone from our team will get back to you.

You can also request help on Github by submitting an issue. This also increases your chances of having someone from the community respond to help.

How can our dev team contribute to Talk?

We are lucky to work with newsroom dev teams and individual contributors who span the world, and come from newsrooms of all sizes. You can read our Contribution Guide to get started, but feel free to reach out to us via Github too.

What if we want to add a feature you don’t have?

Talk is open source, so you’re free to develop additional functionality and submit a pull request.

Do you have GDPR features?

Yes! Please read our GDPR documentation for more information and instructions to get started.

Can I import my existing comments?

Yes! We have a community-supported import framework that you can use to migrate your existing comments.

What support is available?

Our team is small, so it’s difficult for us to provide support packages. However, you can always email us at support@coralproject.net, and we can help answer your questions. In some cases, we can provide premium support packages either with our team, or through partners. You can inquire about this via the support email address above.

Is there a hosted version I can purchase by monthly subscription?

Yes! Visit our hosting page to submit information and receive a quote.

Where is our data when we use Talk?

If you are hosting Talk on your own:

  • Your data is stored in a MongoDB database that you provide
  • The Coral team doesn’t have any access to your data

If you are using our Hosted SaaS version of Talk:

  • Your data is stored in a dedicated MongoDB database that is provisioned for you
  • Your data is completely isolated from other customers’ data
  • The Coral Team and its third-party database hosting providers use strict access controls and auditing to protected your data from unauthorized access

Does Talk have any automated moderation features to protect against spam and trolling?

As well as basic word/phrase filtering and user reputation scores, Talk offers optional advanced features via third-party services:

How much can I customize Talk?

How much does Talk cost?

  • The Talk software is freely available under the Apache 2.0 open source license
  • Associated costs are those for the infrastructure required to run Talk (i.e. cloud hosting fee or bare-metal server costs)
  • The Coral Project offers a SaaS/hosted version of Talk. Please get in touch with us to discuss pricing for your requirements.