Trust is a set of components within Talk that incorporate automated moderation features based on a user’s previous behavior.
Using Trust’s calculations, Talk will automatically pre-moderate comments of
users who have a negative karma score. All users start out with a
karma score. If they have a comment approved by a moderator, their score
1; if they have a comment rejected by a moderator, it decreases
1. When a commenter is labeled as Unreliable, their comments must be
moderated before they are posted.
When a commenter has one comment rejected, their next comment must be moderated once in order to post freely again. If they instead get rejected again, then they must have two of their comments approved in order to get added back to the queue.
Here are the default thresholds:
-2 and lower: Unreliable -1 to +2: Neutral +3 and higher: Reliable
You can configure your own Trust thresholds by using TRUST_THRESHOLD in your configuration.
Trust also calculates how reliable users are in terms of the comments they report. This information is displayed to moderators in the User History drawer, which is accessed by clicking on a user’s name in the Admin.
If a user’s reports mostly match what moderators reject, their Report status will display to moderators as Reliable in the user information drawer. If a user’s reports mostly differ from what moderators reject, their Report status will show as Unreliable.
If we don’t have enough reports to make a call, or the reports even out, their status is Neutral.
Note: Report Karma doesn’t include reports of “I don’t agree with this comment”.